Exchange Policy

We are happy to offer exchanges for items within 7 days of purchase, provided they meet the following criteria:

• The item must be in its original condition, unworn, and unwashed.
• All original tags must be attached.
• Exchanges can be made for a different size of the same item.

Non-Exchangeable Items:

• Sale items and discounted products are considered final sale and cannot be exchanged.
• For hygiene reasons, caps, mittens, and booties cannot be exchanged.
• We cannot accept exchanges for products that have been washed.

Exchange Process and Shipping:

• We can only process an exchange.
• We will send the replacement product once we receive your returned item.
• The customer is responsible for shipping costs for the exchange.
• For replacement or exchange, the customer must bear half of the shipping charges.

Important: Unboxing Video Requirement

To ensure a smooth exchange process and protect against fraudulent claims, we require a continuous, uninterrupted unboxing video for all requests related to:

• Theft or missing items.
• Product damage.

Video Guidelines:

• The video must clearly show the entire process of opening the package, from the initial condition of the packaging to its contents.
• The product and its packaging must be clearly visible throughout the video.
• We are unable to process exchange requests for these specific issues without a valid unboxing video.

For any further questions or assistance regarding our policy, please contact us at support@lilbontre.com or call us at 9486212347.