Refund policy

Return, Exchange & Refund Policy

At LilBontre, every product is thoughtfully made and packed with love for your little one. Since baby essentials require the highest hygiene and safety standards, we've kept our policy simple and transparent for everyone. 💛

📏 Size Exchanges Only

Ordered the wrong size? Don't worry — we offer size exchanges within 2 days of delivery.

To be eligible for an exchange, the item must be:
✔ Unused and unwashed
✔ In its original packaging
✔ With all original tags attached
✔ Free from stains, odours, or damage

Please note that we do not accept returns or exchanges for reasons such as change of mind, colour preference, print preference, or style preference.

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🚚 How Does a Size Exchange Work?

1. Contact us within 2 days of receiving your order.
2. Ship the product back to us at your expense.
3. Once we receive the item and complete our quality check, we'll dispatch the requested replacement size.
4. LilBontre will cover the shipping cost for sending the exchanged size back to you.

Simple — you take care of shipping it back to us, and we'll take care of shipping the new size back to you. 🤍

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🚫 Non-Exchangeable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

- Accessories Combos
- Booties
- Mittens
- Caps
- Burp Cloths
- Towels
- Hooded Towels
- Wipes
- Rattles

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💳 Refund Policy

At LilBontre, we do not accept returns or offer refunds once an order has been placed and processed.

However, in rare and unforeseen circumstances — such as duplicate payments, accidental overpayments, or any other exceptional situation approved by our management team — a refund may be processed.

In such cases, a 5% transaction fee will be deducted from the refundable amount to cover non-refundable payment gateway and platform charges incurred during the transaction.

Any refund will be processed only after review and approval by the LilBontre management team.

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📦 Received a Damaged, Missing or Incorrect Item?

We're here to make it right.

If you receive a damaged product, a missing item, or an incorrect item, we'll replace it free of charge.

🎥 Unboxing Video Required

To process your claim quickly and fairly, you must provide a continuous and unedited unboxing video clearly showing:

- The sealed outer package before opening
- The complete unboxing process
- The contents of the package being inspected

Unfortunately, we will not be able to process claims for damaged, missing, or incorrect items without this video.

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📞 Need Help?

Please contact us within 2 days of delivery for exchange requests or to report any order issues.

📧 Email: support@lilbontre.com
📱 WhatsApp/Call: +91 9486212347

We're always happy to help make your LilBontre experience smooth and joyful for both you and your little one. 💛

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By placing an order with LilBontre, you agree to the terms outlined in this Return, Exchange & Refund Policy.