Refund and Return Policy

No Refunds: As a small business, we do not offer refunds on any purchases. This policy allows us to maintain competitive pricing for our high-quality products.

No Returns: We do not accept returns. However, we do offer exchanges under specific conditions.

Exceptions: If you receive an incorrect or damaged item due to our error, we will gladly arrange for a replacement at no additional cost. Please contact us at support@lilbontre.com within 2 Days of receiving your order to report the issue.

Important: Unboxing Video Requirement

To ensure a smooth exchange process and protect against fraudulent claims, we require a continuous, uninterrupted unboxing video for all requests related to:

• Theft or missing items.
• Product damage.

Video Guidelines:

• The video must clearly show the entire process of opening the package, from the initial condition of the packaging to its contents.
• The product and its packaging must be clearly visible throughout the video.
• We are unable to process exchange requests for these specific issues without a valid unboxing video.

For any further questions or assistance regarding our policy, please contact us at support@lilbontre.com or call us at 9486212347.